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Allow more than 10 char length for contact reference

The reference field on the Contact object is the only field which can be searchable to retrieve a specific contact through the API.

The reference is useful to quick retrieve a contact by it external reference, source_guid field can also be used but it is not searchable.

Example:

I have my own customer ID in my database, I want to able to retrieve a customer in Sage by it's reference. But my customer is not bind to a currency in my own database, so I have to create a prefixed Sage Contact reference like this one "C_USD_12345" with :

  • C an specific application prefix

  • USD the currency used by the customer

  • 12345 the real ID in my own database.

Because the reference field is limited to a length of 10 character you will be able to set a reference from "C_USD_0" to "C_USD_10000", in case you are handling more than 10000 contacts this could become problematic.

  • Guest
  • Jun 25 2020
  • Will not implement
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  • Admin
    Melanie Lisle commented
    26 Jun 03:26pm

    Hi,

    Thanks for your idea.

    The API follows the character length that is available within the UI in Accounting so we're limited to 10 characters. If you would like to suggest an increase to the character limit in Accounting, you can post your idea here.

    Thanks,

    Mel